January 2011
6 posts
When Unhappy Customers Strike Back on the Internet... →
“…good news for companies because online complainers are not necessarily terrorism-minded individuals who go online at the slightest provocation to impede commercial operations. Instead, they are simply exhausted customers who kept complaining about a serious issue that the company kept failing to address.”
Thoughts on Entrepreneurism...
“Entrepreneurship involves mistakes and failures. [Entrepreneurs] will struggle. They will fight. Many will fail. Others will thrive. The creation of a business from the embryo of a concept is the genius of the entrepreneur. There are no boundaries as to who can be an entrepreneur.”
- Eduardo Saverin
Co-Founder, Facebook
How I Use Visualization To Drive Creativity →
Creativity is the most important success criterion for a startup. Yet so often overlooked. Check out this post for ideas on how to infuse creativity into your business, and to thrive!
Stanford's Entrepreneurship Corner: Mark Suster,... →
One hour of absolutely invaluable information if you want to be an entrepreneur. Hunker down and watch this whole video…and then go build something awesome!!
Entrepreneurism 101 - You have to love what you...
You have to love what you do You can make money doing something you don’t love, but you can make much more money if you spend your time on something you love. If you love what you are doing, naturally you will work harder and spend more time doing it. And best of all, it won’t seem like work.
A great example of this is Gary Vaynerchuk. He was able to turn his families $4 million wine business...
HOW TO: Use Social Media to Create Better Customer... →
Today’s business must address more aspects of the customer experience than ever before. In addition to a stellar product or service, you now have many more channels to listen to and participate in, while keeping the experience consistently excellent. Where it gets complicated is wading through the noise, turning data into insights that the whole company can use, and sharing these insights. Because...
December 2010
2 posts
6 social media business trends to watch out for in... →
The most interesting of which is that Social Customer Service will drive revenue in 2011. One could argue that it certainly already is when you look at the impact at Zappos. The question of “ROI on social technology spending” is becoming tired as companies realize that these technologies are not going away, and people are getting even more connected and empowered than ever before. I...
4 tags
November 2010
14 posts
At the Entrepreneurs Foundation Poker tournament…table of sharks. :) all for a good cause!
I just gave Props to @snappages on @SocialSmack! http://ssm.ac/281 #brandprops
Interesting read - make sure your brand is not decaying! “Does Your #Brand Even Have A Pulse?” http://t.co/shziKLX
RT @orchid8: Hey #movember Team Austin! Did you know that @helpattack has a site JUST FOR YOU? http://helpattack.com/loves/movember
Yo, @SocialSmack selected to present at the Innovate!2010 Pitch Slam in #Austin — http://www.eventbrite.com/s/1nHL Who’s comin’ with me?
RT @sultanofsmack: The name is @briantudor…and this is his head gear. Congrats Mr. Sultan!
RT @chalk7: #Socialsmack. That’s how we “vote” on our brand experiences. Speak up, America! Let your voice be heard!
RT @socialsmack: RT @maltaee: Each company needs a new department “Continual Service Improvement” that deal with customer expectations. …
I just gave Drops to @appleincnews on @SocialSmack! http://ssm.ac/26x #branddrops
SO stoked that @SocialSmack was selected to present at @Mashable - @DealmakerMedia Under the Radar Conference http://bit.ly/a114z #fb #in
Huge Props to @SonnyJohns for the awesome #Movember video and testi(icular)monial for raising awareness for testicular & prostate cancer!!
Really enjoyed some high-energy creativity with @StuartTakehara & SocialCourtney today! How cool is it to represent a brand that sells FUN!!
RT @DealmakerMedia: 10-Fast Pitch Companies Presenting at Under the Radar! http://bit.ly/bU0tDe Congrats to @gomiso, @postling, @sellsim …
RT @eric_andersen: @socialsmack @Marcio_Saito interesting point, is a strong focus on customers on #socialmedia a form of customer discr …
October 2010
8 posts
“@joshuabaer: @SocialSmack pitch at @InnoTechAustin #BetaSummit http://bit.ly/bIRCKs (video)” Thanks for that post Josh!
RT @socialsmack: good advice from @darleenw Be a good customer! http://t.co/OUtWo1H #custserv
I just gave Props to McSorley’s on @SocialSmack! http://ssm.ac/25r #brandprops
Wrapping up an awesome day with some pumpkin carving, grilling and good family time. Very blessed…
Thanks for the @socialsmack love @sploo @rehor @Damon!!!
3 ways to raise seed capital if you don’t know any investors |http://t.co/IMNgGgW “..it takes tenacity and resourcefulness..” #startups #in
Great news to start the weekend!! @SocialSmack selected to present at the @Mashable - @DealmakerMedia Under the Radar Conf on 11/12 #fb #in
WatchI like seeing someone come out and say that “pay to play is ok”. The social-sphere has been so focused on “everything for free” that everyone has lost sight of the fact that people need to make a living (get paid) to survive. So check out Gary’s video, pick up a copy of Atlas Shrugged and let me know what YOU think!
May 2010
3 posts
4 tags
Pepsi's Refreshing Refresh
I’ll admit that I have never been a fan of Pepsi as a soft drink. In fact, i’m not much one for soda at all due to the high sugar content. But Pepsi in particular has really caught my attention recently with their Refresh Project campaign. Here is how it works: anyone can submit an idea through www.refresheverything.com. Pepsi is looking for people, businesses and non-profits...
Facebook Exodus Planned for May 31: Will You Quit? →
mashable:
When Facebook launched its Open Graph API and brought instant personalization to the web it probably didn’t expect users to revolt — but they are. In light of growing …
The Word on The Street
We seek opinions and gladly give ours everyday on the things that we all buy, see and do. Some opinions are stronger than others. Some voices are louder than others –but somehow it all comes together neatly to form “the word on the street,” or as I like to call it, “SocialSmack.”
Sometimes “the word” gets passed around so broadly and is adopted by so many, that little movements get formed...
November 2009
1 post
1 tag
Watchgary:
Social Media = Business In my book I asked people to email me if they wanted me to expand on Social media= Business and so I did, and here is it.
Having trouble viewing this video? Try the Quicktime version.
October 2009
1 post
